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For your 3D model, we accept these file formats: STL (.stl), STEP (.stp), IGES (.igs), or Compressed folders (.ZIP)20MB 。The maximum supported file size is 80MB. For large or multiple files please place into one folder and compress into a ZIP or RAR file.

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Please tell us about your project including material, colour, quantity and surface finishing. Include as much information as you can so we can provide you with an accurate quote.If you have multiple parts, you can also upload a bill of materials or documents listing the part details.





Unless otherwise specified, all new customers must pay 50% advance payment to start the project for the first three orders, and pay 50% balance amount when parts finished and ready for delivery, then we will consider the possibility of 30 days credit to customers. For tooling project, all customers, including 30 days credit available, must prepay 50% tooling cost to start the project, and pay the balance once the testing sample approved.
2. The of quoting information before or in the manufacturing process may change the cost and lead time of the project. Validity time of the quote is 15 days since the provision date of the quote.
3. Unless otherwise noted, the tooling is the manufacturing tool and will not be deliverable, and may be disposed of by Eastmaster if it is unused over 2 years. For the silicone tooling, it will be disposed of if its storage time over one month.
4. The parts will be deemed qualified if without the claims of non-compliance in writing by customer within 7 days of the receipt of the parts. The confirmation of claims of non-compliance must be made by Eastmaster and customer together.
5. For the colored, textured and/or specific surface finishing required models, Eastmaster will do the best and try what can be reasonably done to meet the requirements and/or the sample reference provided by customers. It is very difficult to 100% match the sample reference and/or required standard.
6. For the fit and function models, Eastmaster may request customers to provide the 3D CAD assembly drawing to avoid the possible prototype assembly issue caused by the conventional prototype manufacturing method (such as CNC machined inner round corner).
7. Eastmaster will do the best to meet the tolerance requirements by customers, and the parts could not be deemed unqualified if not all tolerances met but the parts do work well for the purpose.
8. Eastmaster will be not liable for the delay, damage, cancel, and/or can-not-manufacture of the project, which is caused by the force majeure, such as fire, flood, storm, earthquake, strike, riot, war, transportation accident, public health quarantine, government restrictions, etc.

Eastmaster will not assume liability for the ownership dispute of the existing intellectual property, including but not limited to, patent and copyright infringement.

10. Tooling production cycle, as quoted, begins after all following 3 steps are completed.
       a.  The formal order is placed
       b.  Final 3D CAD files are completed
       c.  The deposit is received in our bank.
11.  First tool trial (T1) will be carried out in the quoted number of days from the beginning of the tooling cycle.
12.  Any changes to the design that are requested after the tooling cycle begins may impact schedule and subject to modification               fee. 
      Please ask for clarification if design changes are required after tooling has begun.

13. Tooling: 50% with order,50% upon sample approval.
14. Moulding parts: 50% with order,50% balance before shipment. For grand amount less than US$1,000,full payment before                     shipment.
15. Otherwise specified, the costs are in USD,EX-Works Shenzhen, China.
16. The quote is valid for 15 dasys. It is subject to change if the exchange rate of RMB against USD varies greater than +-2%.
17. Accept payment by: TT, Paypal, Western Union.

18. If the delivered parts are found defective in one week after receipt by customer, Eastmaster will make replacement parts at our cost       or refund.